Refund Policy
Our Policy
Refund Policy
We take great pride in the quality of every piece we offer. Please read our policy carefully before placing your order.
✦ All Sales Are Final
As our jewellery pieces are carefully crafted and curated, all purchases at VA Collections are considered final. We do not accept returns or exchanges once an order has been placed and dispatched.
✦ Damaged or Defective Items
In the rare event that your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will review your case and work to resolve it promptly and fairly.
✦ How to Reach Us
For any concerns regarding your order, please contact our support team via email or Instagram DM. We are committed to ensuring your experience with VA Collections is nothing short of exceptional.
Thank You for Choosing VA Collections
Your trust means everything to us. We are here to make your jewellery experience beautiful.